Last Updated: 21-03-2026
At Glowkartshop [NIKUNJ ASHOKKUMAR JAYSWAL], we are committed to delivering high-quality electronic products. Due to the sensitive and technical nature of electronic items, we follow strict return and refund guidelines to ensure authenticity, functionality, and customer satisfaction.
1. Return Eligibility
We accept returns only under the following conditions:
- Product received is damaged
- Product received is defective or not functioning properly
- Incorrect product was delivered
Customers must raise a return request within 7 (seven) days from the date of delivery.
2. Mandatory Proof Requirement
To initiate and process a return request, the following proof is mandatory:
- A complete unboxing video (starting from sealed package)
- Clear images/photos or video showing the issue (damage, defect, or incorrect item)
⚠️ Failure to provide valid proof may result in rejection of the return request.
3. Non-Returnable Conditions
We do not accept returns in the following cases:
- Products that have been physically damaged after delivery due to misuse
- Products that are used, installed improperly, or altered
- Requests raised after 7 days of delivery
- Missing unboxing video or proper proof
- Issues related to compatibility or personal preference
- Minor packaging damage that does not affect product functionality
4. Return Shipping Policy
- If the return is approved due to damage, defect, or wrong product, we will bear the return shipping cost
- In other applicable cases, customers may be required to bear the return shipping charges
5. Refund Policy
- Once the return request is approved and verified, a full refund will be issued
- Refunds will be processed to the original payment method only
6. Refund Timeline
- Refunds are processed within 7–10 business days after approval of the return request
- The time taken for the refund to reflect may vary depending on your bank or payment provider
7. Warranty & Service (Important for Electronics)
- Products may come with a manufacturer warranty, if applicable
- For warranty-related issues after 7 days, customers may need to contact the authorized service center directly
- Glowkartshop will assist with guidance but is not responsible for third-party warranty claims
8. Rights to Refuse Returns
Glowkartshop [NIKUNJ ASHOKKUMAR JAYSWAL] reserves the right to reject any return request if:
- The provided proof is insufficient or unclear
- The claim does not meet the conditions mentioned above
- The product shows signs of tampering, physical damage, or missing accessories
9. Contact Us
For return requests or support, please contact us:
NIKUNJ ASHOKKUMAR JAYSWAL (Trade Name: Glowkartshop)
187, Ambika Society, Jalaram Temple, Bhabhar
PO: Bhabhar, Dist: Banaskantha – 385320
📧 Email: support@glowkartshop.com
📞 Phone: +91 83203 89674
Please include your Order ID, unboxing video, and product images/videos for faster processing.